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Subject: Refund Request for Damaged Product - Order UI-ORDER-2026-001

Dear UI Test Merchant Support Team,

I am writing to request a full refund for my recent order due to receiving a damaged product and inadequate customer support response.

Order Details:
- Order ID: UI-ORDER-2026-001
- Amount: $99.99
- Issue: Product arrived damaged and unusable

I reported this damage to your support team over one week ago, yet I have not received a substantive response or resolution. The lack of timely communication has compounded my frustration with this purchase.

Given the product's damaged condition and your team's failure to address this matter promptly, I am requesting that you process a full refund of $99.99 immediately. I am prepared to return the damaged item upon receiving confirmation of the refund authorization.

Please confirm receipt of this request and provide a clear timeline for processing this refund. I expect resolution within 48 business hours.

Thank you for your prompt attention to this matter. I look forward to your immediate response.

Sincerely,
UI Test User
uitest@example.com