Amazon grievance officer email

Amazon publishes grievance-officer@amazon.in for grievance redressal. It was last verified on 2026-08-28. Company contacts change, so check the reply address if a message bounces.

The date, the amount paid, the order, booking or transaction reference, what went wrong, what you already tried, the remedy you want with a deadline, and one reference to the Consumer Protection Act, 2019.

Yes. A grievance email is dated, on record and usually answered in writing, while a support chat is not. That written record is what a regulator or consumer forum later looks at.

RefundPe drafts the letter, you edit and approve it, and it is then emailed from a private case address with you copied on every message. Nothing is sent until you press Send.

RefundPe is not Amazon and has no connection to it. RefundPe is a free grievance desk for Indian consumers. It is not a law firm and gives assistance under the Consumer Protection Act, 2019, not legal advice.

RefundPe sends a reminder around day four and a firmer letter around day seven that copies the relevant regulator or the National Consumer Helpline. Everything stops the moment a refund is confirmed.