Festive sale order cancelled by the seller?

Escalation steps

1. Raise a ticket and note the complaint number.
2. Send a formal letter to the Grievance Officer — they must acknowledge in 48 hours and resolve in 1 month.
3. If unresolved, file at National Consumer Helpline (1915).
4. Finally, file at the District Consumer Commission via e-Daakhil (no fee up to ₹5 lakh).

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