How to email a grievance officer in India
Every company operating in India must publish a grievance officer contact. An email to that address is treated differently from a support ticket: it is dated, it is on record, and it usually gets a written reply. Describe your issue below and RefundPe drafts the letter in the accepted format.
Free for Indian consumers. Not a law firm. Nothing is sent until you press Send.
Frequently asked questions
What should a grievance email contain?
The date, the amount paid, the order or transaction reference, what went wrong, what you already tried, the remedy you want with a deadline, and one reference to the Consumer Protection Act, 2019.
Where do I find the grievance officer email?
It is normally on the company's Contact Us, Grievance Redressal or Terms page. RefundPe tries to identify it for you and lets you correct it before sending.
How long should I give them?
Seven working days is the standard request. Most sectors reply within 3 to 15 days.
Does RefundPe charge anything?
RefundPe is a free grievance desk for Indian consumers. It is not a law firm, not a recovery agency, and it never takes a cut of any money you recover.
Should I copy the regulator on the first email?
No. The first letter goes only to the company. Copying the regulator too early weakens the escalation.
What if they ignore me?
RefundPe sends a reminder around day four and a firmer letter around day seven that copies the relevant regulator or the National Consumer Helpline.
Other refund guides
RefundPe is a free grievance desk for Indian consumers. It is not a law firm and not a recovery agency, it does not take a cut of any money you recover, and it does not promise a refund. You read and approve every letter before it is emailed.