Return picked up but refund rejected
Once a return is picked up, the company is responsible for it. If the refund is then rejected or the product is called a different item, write to the grievance officer with the pickup date and amount.
Open a case
Bill, rejection letter or screenshot. Up to 5 files.
So the company can call you to settle. Never shared.
Next: quick Google sign-in so replies reach your inbox. Nothing is sent yet.
Frequently asked questions
How long does a the shopping app refund take?
Marketplaces usually respond to a written grievance in 3 to 10 days. Quick-commerce apps are often faster. These are typical windows, not guarantees.
What should I attach?
The order number, the amount, and screenshots of the order, the return pickup or the refund status page.
Does RefundPe charge anything?
RefundPe is a free grievance desk for Indian consumers. It is not a law firm, not a recovery agency, and it never takes a cut of any money you recover.
Can I edit the letter?
Yes. The subject, the wording, the company name and the destination email address are all editable before you press Send.
Does the letter mention consumer law?
It cites the Consumer Protection Act, 2019 once, which is what moves an email from a support queue to the grievance desk.
What happens if they refuse?
RefundPe reads the reply and sends a firmer letter, copying the relevant regulator or the National Consumer Helpline at the final stage.
Other refund guides
RefundPe is a free grievance desk for Indian consumers. It is not a law firm and not a recovery agency, it does not take a cut of any money you recover, and it does not promise a refund. You read and approve every letter before it is emailed.